With budget cuts everywhere, especially in government spending, schools
are looking for ways to cut costs right and left, especially when they
can do so without affecting spending on student-related activities. So,
they scour the books looking for possible ways to tighten their belt so
they can continue to offer the students the robust educational and
extracurricular experience they deserve.

In doing so, a public school system in Indiana was having issues with managing the cost of their phone system. There were a couple of areas where they felt they
could really “cut the fat” in their phone bill if only they could get to
the cause. First, they were having an issue with rank 911 calls being
placed from somewhere within the building and they were unable to
pinpoint from where these calls were coming. Each subsequent time 911
was dialed, and the local authorities came to the school, the school was
being charged a nominal fee. And second, the school was incurring
increases in telephone bill costs and had no explanation for this random
increase in costs.

After installing a call management solution with fraud protection, the school found some fascinating activities. First, they were able to identify the classroom from where the calls were being placed to 911, and they were able to catch the culprit and
provide appropriate punishment. Second, they were able to identify the
source of their increased telephone expenses. One of the teachers had
decided to start an arts and crafts business on the side and was using
the school’s phone system to place calls to vendors, customers,
logistical companies, etc. They were able to eliminate the long distance
phone activity and, thus, reduce their monthly telephony costs
immediately.

These are just two examples of how call management
solutions with fraud protection can help an organization save money on
their monthly bills. Call management solutions with fraud protection
offer high quality, real time monitoring of activities like the incoming, the outgoing, the international also out of hours calls, together with 24×7 surveillance of a voice network’s status.

The software for fraud protection provides three types of monitoring:

* Call Monitors – display of custom call lists in chronological order
*
Alarms – triggered by user telephone events, provide instant
notification of the use of telephone communications, which can adversely
affect or affect the operation of voice business systems
* Threshold Alarms – allow enterprises to set warning levels (60% – 90%) which trigger before an actual alarm level is violated

Traditionally, call management solutions are used, for example, to analyze actual call
traffic; Investigating the calls of individual departments at the end
of each month. This means that organizations do not always have the
direct practical control they need to manage their current communication
costs.
Control costs and use

* Identify excessive personal phone calls
* Set the expected costs for individual carriers
* Monitoring calls made outside regular business hours
* The monitor switches without calls for a specified period

The opportunities that this school system found to cut costs were unique to
their circumstance but not unique in their existence. Every
organization has opportunities available to cut costs in their telecom
expenditures. It seems like a simple thing, but most organizations have
no idea where they spend their telecom budget or where they could cut
those costs. Call management systems with fraud guard offer that
visibility so that organizations can control their costs rather than
having their values control them.

 

 

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